1.	Charges must be paid by cash, bank cheque or credit card before occupancy commences unless special prior arrangements have been made.
2.	Occupancy starts and finishes on the dates shown on the receipt.
3.	The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
4.	The apartment must not be used for any unlawful purpose.
5.	Guests must only park cars in the designated areas.
6.	Only the number of people shown on the receipt may stay in the apartment overnight.
7.	No animals or pets are to be brought onto the complex.
8.	Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which a Guest may sustain while on the complex.
9.	The by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a warning, any Guest fails to comply.
10.	There is no refund for early departure.
11.	The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
12.	The Manager and the apartment owner are not responsible for any misdescription of the apartment.
13.	In the event the Guest decides to cancel their booking – the Cancellation Policy will be applied as defined below.
14.	The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
15.	If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property.

Cancellation policy - holiday letting
NOOSA SOUND RESORT adopts the following practice when dealing with cancellation of a holiday booking.

High season
If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Holiday and low seasons
If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Short notice bookings
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed bookings
A booking that has not been confirmed by a deposit being paid is not guaranteed.
A deposit of $100.00 will confirm a one-week booking during mid and low seasons.
A deposit of $200.00 will confirm a one-week booking in high season.
The balance of the tariff is due on arrival (or such other time as stated).
The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

Noosa Sound Resort cancellation policy

1.	The Resident Manager and Operations Manager of Noosa Sound Resort have successfully completed the requirements set down in the Property Agents and Motor Dealers Act 2000 by the Office of Fair Trading. The manager holds a restricted letting licence under that Act.
2.	Most complaints and concerns can be resolved verbally with the manager. Please advise the manager that you wish to discuss a problem and the manager will arrange a suitable time to meet with you.
3.	If the matter is not satisfactorily resolved in discussion, you may advise the manager that you are not satisfied. You should then provide written details of your complaint to the manager who will provide a written response within seven days of receiving your written complaint.
4.	Most likely, the matter will have been resolved by this process. If financial restitution is involved, the restitution will be made within seven days of your acceptance of the resolution.
5.	If the manager rejects the complaint, the manager must give reasons for the rejection in the written response.
6.	Should you wish to pursue an unresolved problem further, you may use QRAMA's industry dispute resolution process. Participation in an industry dispute resolution scheme is voluntary. Provide written details to: QRAMA PO Box 2477, Fortitude Valley BC QLD 4006.
7.	Should this process not be acceptable or suitable, alternative available steps are described in Section 38 (8) of the Code of Conduct for Restricted Letting Agents, copies of which are available from the GoPrint or at www.legislation.qld.gov.au.